Operations Management

Operations management takes charge of the production process entirely and ensures that every step is efficiently carried out to ensure maximum productivity. The result is a high-quality product/service that meets the demands of the consumers.  Every organization, despite the size or industry, needs operations management. It ensures that organizations meet their goals, and it helps to maximize profitability.

Operations management is managing the planning, organizing, and supervising of the production of goods and services. It ensures that your organization successfully converts inputs (labor, materials, technology, etc.) into outputs (products) in a very efficient manner.  It involves managing information, human resources (such as staff), equipment, technology, and other resources needed to produce goods and services.

​Simply put, it involves getting the most out of a company’s resources.

Goal of operations management 
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​The goal is to help maximize efficiency within an organization, increase the organization’s productivity, increase profits while reducing costs, and ensure the production and delivery of high-quality products or services that suit consumers’ needs.  More importantly, operations management ensures that every single day-to-day operation in an organization supports and helps to achieve that organization’s unique goals.  Key takeaways:

• Operations management is focused on converting resources into quality products and services.
• It involves overseeing the organization’s production processes to create the highest level of efficiency.
• It helps your organization increase profits while reducing costs and ensures maximum productivity.

Operations management can help your organization achieve:
   1. Quality of product and service - Proper operations management makes sure that the products manufactured and services rendered are top-notch.
   2. Customer satisfaction - One way to guarantee customer satisfaction is by delivering quality products or services.
   3. Productivity- Operations management gives room for maximum productivity.  It makes sure that all the resources are utilized adequately during the production process.
   4. Competitive advantage-Effective operations management gives you a competitive advantage over your competitors.
   5. Reduced cost of operations-The cost of producing products or rendering services will be significantly reduced when productivity, production of quality products, and customer satisfaction are adequately maximized. 
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​Roles And Responsibilities In Operations Management
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There are general responsibilities of an operations manager, not withstanding the industry. They include:
   1. Cooperating with other departmentsFirst, you need to note that operations are cross-departmental.  
   2. Product designAn operations manager is involved in the product design process.
   3. Forecasting-An operations manager should be able to make necessary forecasts.
   4. Delivery managementThe operations manager oversees delivery management in an organization.
   5. Supply chain management-An operations manager manages the supply chain process.
   6. Process improvement and optimization-The operations manager should constantly look for ways to improve the existing process.

​What Is an Operations System
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An operations system consists of the primary activities in operations management that are entirely and efficiently integrated to produce valuable goods and services to consumers.  An operations system includes:

• Inputs: this includes equipment, facilities, technologies, funding, best practices, customer feedback, the organization’s strategies.
• Processes: this includes planning (product/service design, quality control, inventory, production) and managing productivity to produce high-quality goods and services.
• Outputs: These are the finished products and services
• Outcomes: Refer to satisfied customers​

Different Phases of Operations Systems
Going through the operations system from start to finish requires you to go through different phases, one phase leading to another to ensure the overall success of the systems. Here are the three major phases of the operations system:
           Phase 1: Planning Operations Systems
           Phase 2: Planning Operations, Inventory, and Quality Control
           Phase 3: Managing Productivity 

Here are four major theories can help you manage your operations:
   1. Business process management (BPM)
BPM has a lifecycle that consists of the steps to take when working on any process. Below are the steps:
                  Design -Modeling -Analysis -Monitoring -Improving or automating    
​  2. Business process reengineering
This can help foster innovation within the organization and speed up improvements on whatever selected measure you are working on. When starting from scratch, focus on the different ways you can add value to your customer.
   3. Six Sigma
This approach is based on the Six Sigma measure, which focuses on minimizing deficit rates. DMAIC is an acronym for define, measure, analyze, improve, and control.
   4. Supply chain management
It involves the strategic process by which materials, information, resources, and finished goods flow from suppliers to business and consumers.

​Improving Company Operations, Improves the Bottom Line.

​Our team is here and ready to help provide the guidance and knowledge your company needs to reach its full potential.  Having ineffeciencies in your operations is costing you money.  We specialize in helping companies reduce costs and time by reviewing current processes and making adjustment for improvement at every stage.  Streamlining processes and removing waste is our focus.

During our discovery phase, we find clients continue operations that are obsolete and unnessary because that is the way they were instructed years ago before any improvements were in place.  Issues arise when employees are not informed or properly trained that a new process has been implemented.  This is where FUNEL shines, we focus on solving such issues and our clients can stay focused on the daily operations of their business. 

​ Contact us today, we are ready to engage!